Practice Development Counsel

BREAKING THE BARRIER -
"RECRUITMENT AND RETENTION PSYCHOLOGY 101"

Presentation by Susani Dixon - Director of Diversity and Professional Development for Holland & Hart
at the National Association for Law Placement (NALP) 2002 Conference

Ms. Dixon's remarks apply to all people who are not representations of the majority in their firms. She uses the inclusive term "people of difference."

"People of Difference" want what all associates want.
Get into their heads, increase sensitivity. What they "read" in the people of the firms' words and behaviors are both covert and overt messages. They learned early to read behavior and body language. This is done by anybody. A person of difference wonders "to what extent am I going to have to change myself?"

What are some of the ways to open your dialogue with a "professional of difference?"

• Monthly meetings at the firm for people of difference
• Diversity Committee
• Informal network (supported by management)
• Approach people one-on-one and say you are trying to make a difference

Making Diversity Committees more effective - Ask

• Does your firm have a Diversity Committee?
• Is the marketing director on the Diversity Committee?
• Is a firm ombudsmen on the Diversity Committee?
• Are people of difference on the Diversity Committee?

Try an exercise to demonstrate covert/nuances: Read a sentence over many times emphasizing a different word each time. Language is subtle and packed with meaning you don't realize, e.g.. "qualified", "minority". Don't use these terms; say "people of color".

Sometimes you pick up clues that something is wrong but you don't know what. Ask. Be willing to be the person who says something and asks.

It is very important to have people of difference in leadership roles. Leadership needs to create a "safety net" for everyone in the firm wanting to change, e.g., those who support diversity.

Be "present listeners". Remember, you are always learning. A famous Nelson Mandela quote concludes "You have more power than you think you have."

tel: 212 593-1549
fax: 212 980-7940

pwhaserot@pdcounsel.com
www.pdcounsel.com

BREAKING THE BARRIER - "RECRUITMENT AND RETENTION PSYCHOLOGY 101"

BREAKING THE BARRIER -
"RECRUITMENT AND RETENTION PSYCHOLOGY 101"