e-Tips

Last month I wrote about whether Gen Y/Millennials lack empathy as a series of studies from the Pew Center have indicated. Another, more frequently heard criticism is that they are short on what has been considered “professionalism,” another significant attribute for succeeding in business and particularly in a professional service organization and role.

A poll from the Center for Professional Excellence (CPE) at York College of Pennsylvania suggests the importance of professionalism to one’s career. Assessments of a new college grad candidate’s professionalism accounted for almost 60% of hiring decisions – of mega-importance in this languishing period of scarce jobs, especially for young people with little experience.

Professionalism was defined by the business leaders and human resources professionals polled as having five primary characteristics: personal interaction skills, including respect and courtesy; communications skills, including listening; a great work ethic; being motivated and staying on task until the job is finished: and self-confidence, awareness, and professional appearance.

And the verdict from the poll as to whether professionalism has increased or declined in the past five years? One-third of the poll’s respondents believed that fewer than 50% of all new graduates exhibit professionalism in the workplace. The complaints will probably sound familiar; respondents pointed to a sense of entitlement for jobs, lack of work ethic and changes in culture and values.

We can argue the interpretation or severity of the problem, or why it exists – and I would - particularly about how work ethic is interpreted and whether all cultural changes are a bad thing. But perceptions are the beholder’s reality. What is being/can be done to resolve the problem?

York College founded its CPE to teach its students professionalism. Other colleges and universities are developing their own approaches as they acknowledge the need to prepare their students for the real world. If colleges don’t teach it, will employers take on the responsibility? Professionalism must be part of a new, expanded orientation training the minute the new hires walk in the door.

This topic is one I cover in many of my workshops, master classes and cross-generational conversation programs. It’s so important that I am planning another webcast on “Professionalism and the Generations” with a diverse panel. (Stay tuned or contact me: pwhaserot@pdcounsel.com. )  If you are thinking about expanding your organization’s orientation program to better address current needs, contact me for suggested topics and formats to help you plan.

As always, I am eager for your thoughts, opinions, feedback, questions and rants by email to pwhaserot@pdcounsel.com  or on my blog: www.nextgeneration-nextdestination.com.

Phyllis

© Phyllis Weiss Haserot, 2010. All rights reserved.

* The generational chronology for easy reference: Generations are defined by the similar formative influences – social, cultural, political, economic – that existed as the individuals of particular birth cohorts were growing up. Given that premise, the age breakdowns for each of the four generations currently in the workplace are approximately:

Traditionalists:                               born 1925-1942   

Baby Boomers                                 born 1943-1962

Generation X                                   born 1963-1978