E-Alerts: Organizational Effectiveness Archives
07/2003 Working with Your Organization’s Behavioral Style
Increasingly in my work with firms and the individuals and teams within them, I have been focusing on the value of identifying and using one's personal style or behavioral style for a number of benefits: to understand oneself better...
05/2003 Who’s Watching Turnover?
Hard to quantify “soft costs” do affect financial performance – and the markets are watching. Personnel retention or turnover, productivity, strategic staffing, successful recruiting and training influence a firm's ability to meet and exceed client expectations and ultimately, the bottom line. They affect marketing success.
03/2003 Valuing Skills People Didn't Go To School To Learn
I think of this as a part of flexibility.
Professional services firms tend to be very traditional and conservative in how they regard structure, governance, and the management roles that have to (“unfortunately”, they think) be performed. Most professionals would say they didn't go to school to learn to sell, or manage others (they have a hard enough time managing themselves), or recruit or train.